Need help?

If you have forgotten your password, you can request a new one in the App via “forgot password” and the new password will be sent to the known email address. You can always change this in your profile afterwards according to your own preference.

When you cannot log in, first check whether all details have been entered correctly. If this is the case and your password does not work, you can request a new one via “forgot password” and the new password will be sent to the known email address. You can always change this in your profile afterwards according to your own preference.

A strong password consists of at least one uppercase letter, one lowercase letter and 8 characters.

Your bank account is linked to your account. This bank account is used for the automatic direct debit of the costs you have incurred.

Depending on the type of phone or tablet, go to the App Store (iOS) or the Google Play Store (Android). Use the search function to search for “STROOMkast” and follow the instructions to download the App. After the App has been downloaded, you can log in with your existing account. If you do not have an account yet, you need to create one first (see also menu “Need help?”).

When you receive a notification about an update, we have a new improved version of the App ready for you. You need to download it to use the App without any worries. You can use your trusted login credentials for this.

To perform an update, go to the App Store or Play Store. Search for the App, select “update” and after the installation of the update you can use the App again.

Yes, the login credentials for your account are the same. It does not matter whether you use the App or the website.

You can use the STROOMkast App on all Apple and Android devices. In addition, you can also use any browser to use the website. Here too you can log in and use all features. Popular browsers include Google Chrome, Safari, Mozilla Firefox and Microsoft Edge.

You can easily create multiple users. These users will then use your account. There are no additional costs involved and it is unlimited. Please note that you as the main user are responsible for all sub-users. All possible costs of the sub-users will be charged through your account. Creating a sub-user can be done after logging in to the App via the menu “sub-users”.

You can change most details yourself. To do this, log in and in my profile you can adjust the details as desired.

You can always view your costs directly or afterwards via your STROOMkast account. Log in and via the menu you can find all details immediately. Please note that there may be a maximum delay of five minutes between the display and the actual consumption. For active connections, you can see the possible costs semi-live. The history can be viewed via the menu invoices.

You can always view your electricity and/or water consumption directly or afterwards via your STROOMkast account. Log in and via the menu you can find all details immediately. Please note that there may be a maximum delay of five minutes between the display and the actual consumption.

The App requires at least your location. Connections can only be activated if you are physically near a cabinet. To determine where you are, the App needs access to your GPS (Global Positioning System) location. Permission must be granted for this. To check whether the App has access to GPS, you can go to “About/Debug” in the App menu. If there is a green checkmark next to “GPS access”, the App is functioning properly. If not, you need to configure this correctly in the settings and/or privacy settings of your phone or tablet. If you still cannot get a GPS position after this, it can be resolved in two steps: Go to “settings” and scroll down until the app “STROOMkast” is visible. 1. Tap the app and go to “Location” and select the option “Ask next time or when I share”. Restart the STROOMkast app and if asked to share your location, accept by selecting “Allow once” – do this every time your GPS is requested. This way the App will receive the GPS position from your phone. 2. If activation does not work due to a GPS problem, the App will display a pop-up after 10 seconds. In the pop-up, choose to go to the “mobile website”. This is the website version of the STROOMkast App. The requirement is that you have GPS enabled for your browser. The website version functions the same as the App.

To use the App you must first log in. If you do not have an account yet, create one first. See also menu “Need help?” The App requires at least your location. Connections can only be activated if you are physically near a cabinet. To determine where you are, the App needs access to your GPS (Global Positioning System) location. Permission must be granted for this. To check whether the App has access to GPS, you can go to “About/Debug” in the App menu. If there is a green checkmark next to “GPS access”, the App is functioning properly. If not, you need to configure this correctly in the settings and/or privacy settings of your phone or tablet. If you wish to use the QR code, permission must be granted. If the camera does not open when starting “Scan QR code of connection”, you need to configure this correctly in the settings and/or privacy settings of your phone or tablet.

When the QR code and/or four-digit code of the connection has disappeared, you can always find the connection in the App. You do this via the menu “activity” and “connections nearby”. The system will show an overview of all connections in your immediate vicinity. Then select the desired connection.

Once you have started a session, you can immediately use a connection. Sometimes it may take a moment before the connection is activated. Normally it takes a few seconds, but this can sometimes take longer.

At a transient harbor or camper site, you must first register your stay before you can use the facilities. Even if you do not want to use the facilities, registering your stay is mandatory. You register in the App via the menu “stay locations”   You register by entering the number of days and number of persons of your stay. For campers, you must also enter the license plate number, and for boats, the name and length of the vessel. Do this correctly as enforcement may check for correct information.

To activate a connection you need to have a working account (See also the menu “Need help?”). In addition, you need to be near the relevant cabinet (maximum a few dozen meters distance). There are three methods to select and then activate a connection: 1. Search for connections nearby via the button “Connections nearby” You will get an overview of all connections. You can directly see whether they are available and what type of connections they are. Next to the menu list is the map option. Here you will get an overview of your position and the cabinets in the immediate vicinity. Select a desired cabinet and then you will get an overview of the connections on the relevant cabinet. Both in the list and on the map you can select a connection to activate. 2. Scan the QR code as indicated near the connection point 3. Enter the unique code (connection number) as indicated near the connection point and choose “start connection” After you have selected a connection, the rates of the relevant municipality are shown. You must accept these to get the connection working. After acceptance, the green light of the connection will turn on. This may sometimes take a few seconds.

It may happen that you are at a location where there is a connection that cannot be found in the App. In other words, you cannot select it to activate. There can be several reasons why a connection is not available. Usually this has a technical cause. A connection that is not available unfortunately cannot be activated. Look in the list for an alternative connection.

In the App you can see if a connection is available. You do this via the menu “activities” and then “connections nearby”. You only see connections near you. If a connection is not available, you can select another free connection.

The connection number is always located next to the relevant connection. This is a four-digit number.

Each connection is provided with a unique number with QR code. You can also activate a connection by scanning the desired number and following the instructions in the online portal or the App (if you have installed it). When you wish to use the QR code, permission must be granted. This is requested the first time you start the app using the camera. If this does not work, you need to set this correctly in the settings and/or privacy of your phone or tablet.

The App requires at least your location. Connections can only be activated if you are physically near a cabinet. To determine where you are, the App needs access to your GPS (Global Positioning System) location. Permission must be granted for this. To check whether the App has access to GPS, you can go to “About/Debug” in the App menu. If there is a green checkmark next to “GPS access”, the App is functioning properly. If not, you need to configure this correctly in the settings and/or privacy settings of your phone or tablet. If you still cannot get a GPS position after this, it can be resolved in two steps: Go to “settings” and scroll down until the app “STROOMkast” is visible. 1. Tap the app and go to “Location” and select the option “Ask next time or when I share”. Restart the STROOMkast app and if asked to share your location, accept by selecting “Allow once” – do this every time your GPS is requested. This way the App will receive the GPS position from your phone. 2. If activation does not work due to a GPS problem, the App will display a pop-up after 10 seconds. In the pop-up, choose to go to the “mobile website”. This is the website version of the STROOMkast App. The requirement is that you have GPS enabled for your browser. The website version functions the same as the App.

The connections can vary per location. This is determined by the local owner of the cabinet. Usually this is electricity and sometimes water. Common electrical connection types are CEE sockets in the versions 230V/16A (blue), 400V/16A (red), 400V/32A (red) and 400V/63A (red). These designations are also on the lid of the socket. A plug of a certain rating only fits the corresponding socket. You will not find sockets that are used indoors. These are prohibited at markets, events, food trucks, campers, boats, etc.

When none of the connections on a cabinet are working, there is often a technical issue. If the power supply has failed, the administrator of the cabinet owner has already received a system notification. Try to find another cabinet nearby or contact the owner of the cabinet.

When a connection trips again after resetting, the cause of the trip has likely not been resolved. A protection device can trip for three reasons:

• Short circuit: there is a defect in your installation causing a short circuit. Resolve the technical issue first;
• Overload: more power is being drawn than permitted, causing the protection to prevent fire. Switch off appliances before resetting;
• Earth leakage or residual current fault: the leakage current exceeds the permitted level. This is usually caused by defects in the installation combined with moisture. Replace and/or repair your installation properly, then reset the protection.

You are responsible for connecting a safe, proper, and approved installation.

The connections can vary per location. This is determined by the local owner of the cabinet. Common electrical connection types are CEE sockets in the versions 230V/16A (blue), 400V/16A (red), 400V/32A (red) and 400V/63A (red). These markings are also shown on the lid of the socket. A plug of a certain rating only fits the corresponding socket. Plugs like the ones you use at home are not allowed.

When you have ended your session via the App or website, but the connection remains switched on, you do not need to take any further action or contact us. The system has registered your termination and will handle this administratively correctly. The next user cannot use it at your expense.

The installations (cabinets) operated by STROOMkast are owned by a respective owner such as a municipality or association. The owner is responsible for providing a properly functioning and safe installation. The user may only connect equipment and/or systems that comply with all applicable regulations. The user’s equipment and/or systems are inspected, safe and contain no defects and/or damage. The user’s electrical equipment and/or systems must comply with the statutory regulations NEN1010 in the Netherlands and with the statutory regulations AREI in Belgium. For vessels (boats) the following additional conditions apply: if a protective transformer is used, the earth terminal must not be connected to the earth terminal of the supply socket. Also, the equipotential bonding of the vessel must not be connected to the protective conductor of the supply.  

You can always view your electricity and/or water consumption directly or afterwards via your STROOMkast account. Log in and via the menu you can find all details immediately. Please note that there may be a maximum delay of five minutes between the display and the actual consumption.

If you forget to end a usage session, two situations can arise:

• The connection is no longer used and after some time the session is automatically ended. You will then receive a settlement of the costs;
• The connection is subsequently used by third parties. The costs of this are for yourself, because you are still logged in at that moment. You are responsible for correctly starting and ending the session.

Afterwards, it is not possible to distinguish who caused which consumption costs. Therefore, it is important to always end the session.

Each connection is equipped with individual protections. This is a combination of protections against short circuit, overload and leakage currents. These protections are automated. When a fault occurs during use, the protection will be triggered. You need to remove the plug and press the push button. The system will then reset the protection and after some time the connection is ready for use. You should first remove the cause of the fault in order to use the connection without worries again.

The number of connections you can use is determined by the local owner of the cabinet. Usually you can use multiple connections simultaneously.

Some cabinets are equipped with a light at the connection:

• A green light next to your connection point means that the usage session has started and that the connection can be used safely;
• A red light next to your connection point means that the usage session has started and that the protections of the connection have been triggered. The connection is now in fault and needs to be reset. To do this, the plug must be removed from the connection and then the push button (which is also the light) must be pressed. STROOMkast will now perform a restart of the protection and after some time the light will turn green again. The connection can then be used safely again;
• When the light next to the connection point shows no color (is off), this can have two causes. The entire cabinet is without power (due to a network failure or because the administrator has switched off the cabinet) or no usage session has been started yet. In both cases the connection point does not work.
• The light is also a reset button: Has the plug been removed? The plug must first be removed when the light is red and then the button must be pressed. The system will reset the protection after pressing the button and after some time the connection is ready for use. The signal light will turn green again. You should first remove the cause of the fault in order to use the connection without worries again.

There can be various reasons why no power is being supplied:

• You have not yet started a session. First start a usage session;
• Your account is blocked for administrative reasons. You must first fulfill all obligations before you can start a new usage session;
• There can be a maximum delay of five minutes between activating a session and actual delivery. Wait for this period first;
• The plug is not properly inserted into the socket. As a result, the detection does not work and the system is off;
• The socket is in fault (see App). Perform a restart or select another socket that does work.

If you have accidentally paid an invoice twice, send us a message with proof of payment and the invoice number. We will check this immediately and if it is correct, we will refund the overpaid amount to your bank account as soon as possible.

When a direct debit of an invoice has failed, your account is automatically blocked. You can resolve this yourself by using the payment link on the relevant invoice. After a successful payment of the invoice, your account will be automatically released again. If you do not do this, a collection process will be started. Not paying an invoice is a breach of the agreement and the associated obligations. All possible additional collection costs can also be recovered. Avoid extra costs and always pay on time.

Periodically, an invoice is automatically generated and the costs are collected by direct debit. After logging in, you can view, download and/or send all information. You do this via the menu “invoices”. The invoice accurately states when and where you activated and ended a connection. The consumption quantities and rates of the local owner of the cabinet are also listed.

Your bank account is linked to your account. This bank account is used for the automatic direct debit of the costs you have incurred.

You can always view your costs directly or afterwards via your STROOMkast account. Log in and via the menu you can find all details immediately. Please note that there may be a maximum delay of five minutes between the display and the actual consumption. For active connections, you can see the possible costs semi-live. The history can be viewed via the menu invoices.

When activating a connection or creating a stay location, the current rates of the local owner are displayed. By starting a connection or activating a stay location, you have agreed to these rates. In the App, you can then see the current costs. You always have the option to terminate a connection if the costs become too high for you.

When you use a stay location and you stay overnight, tourist tax is often due. Tourist tax is a local obligation of the relevant municipality. They determine the amount due per night and per person. At a stay location, we will collect the tourist tax on behalf of the relevant municipality. The current rates are displayed in the App when activating a stay location.

When you have ended your session via the App or website, but the connection remains switched on, you do not need to take any further action or contact us. The system has registered your termination and will handle this administratively correctly. The next user cannot use it at your expense.

STROOMkast charges NO subscription fees. Because payment is processed via direct debit, bank details are verified. For this purpose, a one-time transfer of 30 cents must be made. The costs for the use of electricity and/or water and possibly a starting rate per use are determined by the respective owner of the cabinet. These costs become visible in the App at the time of registering at a connection on the cabinet.

If you have forgotten your password, you can request a new one in the App via “forgot password” and the new password will be sent to the known email address. You can always change this in your profile afterwards according to your own preference.

When you cannot log in, first check whether all details have been entered correctly. If this is the case and your password does not work, you can request a new one via “forgot password” and the new password will be sent to the known email address. You can always change this in your profile afterwards according to your own preference.

The App requires at least your location. Connections can only be activated if you are physically near a cabinet. To determine where you are, the App needs access to your GPS (Global Positioning System) location. Permission must be granted for this. To check whether the App has access to GPS, you can go to “About/Debug” in the App menu. If there is a green checkmark next to “GPS access”, the App is functioning properly. If not, you need to configure this correctly in the settings and/or privacy settings of your phone or tablet. If you still cannot get a GPS position after this, it can be resolved in two steps: Go to “settings” and scroll down until the app “STROOMkast” is visible. 1. Tap the app and go to “Location” and select the option “Ask next time or when I share”. Restart the STROOMkast app and if asked to share your location, accept by selecting “Allow once” – do this every time your GPS is requested. This way the App will receive the GPS position from your phone. 2. If activation does not work due to a GPS problem, the App will display a pop-up after 10 seconds. In the pop-up, choose to go to the “mobile website”. This is the website version of the STROOMkast App. The requirement is that you have GPS enabled for your browser. The website version functions the same as the App.

To use the App you must first log in. If you do not have an account yet, create one first. See also menu “Need help?” The App requires at least your location. Connections can only be activated if you are physically near a cabinet. To determine where you are, the App needs access to your GPS (Global Positioning System) location. Permission must be granted for this. To check whether the App has access to GPS, you can go to “About/Debug” in the App menu. If there is a green checkmark next to “GPS access”, the App is functioning properly. If not, you need to configure this correctly in the settings and/or privacy settings of your phone or tablet. If you wish to use the QR code, permission must be granted. If the camera does not open when starting “Scan QR code of connection”, you need to configure this correctly in the settings and/or privacy settings of your phone or tablet.

When none of the connections on a cabinet are working, there is often a technical issue. If the power supply has failed, the administrator of the cabinet owner has already received a system notification. Try to find another cabinet nearby or contact the owner of the cabinet.

When a connection trips again after resetting, the cause of the trip has likely not been resolved. A protection device can trip for three reasons:

• Short circuit: there is a defect in your installation causing a short circuit. Resolve the technical issue first;
• Overload: more power is being drawn than permitted, causing the protection to prevent fire. Switch off appliances before resetting;
• Earth leakage or residual current fault: the leakage current exceeds the permitted level. This is usually caused by defects in the installation combined with moisture. Replace and/or repair your installation properly, then reset the protection.

You are responsible for connecting a safe, proper, and approved installation.

If you forget to end a usage session, two situations can arise:

• The connection is no longer used and after some time the session is automatically ended. You will then receive a settlement of the costs;
• The connection is subsequently used by third parties. The costs of this are for yourself, because you are still logged in at that moment. You are responsible for correctly starting and ending the session.

Afterwards, it is not possible to distinguish who caused which consumption costs. Therefore, it is important to always end the session.

Each connection is equipped with individual protections. This is a combination of protections against short circuit, overload and leakage currents. These protections are automated. When a fault occurs during use, the protection will be triggered. You need to remove the plug and press the push button. The system will then reset the protection and after some time the connection is ready for use. You should first remove the cause of the fault in order to use the connection without worries again.

There can be various reasons why no power is being supplied:

• You have not yet started a session. First start a usage session;
• Your account is blocked for administrative reasons. You must first fulfill all obligations before you can start a new usage session;
• There can be a maximum delay of five minutes between activating a session and actual delivery. Wait for this period first;
• The plug is not properly inserted into the socket. As a result, the detection does not work and the system is off;
• The socket is in fault (see App). Perform a restart or select another socket that does work.

When a direct debit of an invoice has failed, your account is automatically blocked. You can resolve this yourself by using the payment link on the relevant invoice. After a successful payment of the invoice, your account will be automatically released again. If you do not do this, a collection process will be started. Not paying an invoice is a breach of the agreement and the associated obligations. All possible additional collection costs can also be recovered. Avoid extra costs and always pay on time.