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What is STROOMkast?
How does it work?
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Frequently Asked Questions
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Frequently Asked Questions
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Frequently Asked Questions
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Account & App
Are the login credentials for the website and App the same?
Bank account required?
Can I create multiple users?
For which systems is STROOMkast available?
Forgot your password?
How can I see my consumption?
How can I see my costs?
How do I change my details?
How do I install the App?
I cannot log in
Location detection required?
Password requirements?
The App does not work, what can I do?
The App has an update, what should I do?
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Connections
Does my plug fit the connection?
Forgot to end usage session, what happens now?
How can I see if a connection is available?
How can I see my consumption?
How do I activate a connection?
How does a stay location work?
How does the QR code work?
How many connections can I use?
I cannot find a connection
I have ended the session, but it does not turn off. What to do?
I have started a session, can I immediately use a connection?
Location detection required?
None of the connections on a cabinet are working, what now?
The connection does not work, what is going wrong?
The connection keeps tripping, what now?
The protection has been triggered, what to do?
The QR code has disappeared, how to turn on the connection?
What does the light mean?
What must my installations comply with?
What types of connections are there?
Where can I find the connection number?
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Financial
Bank account required?
Direct debit failed and my account is blocked, what now?
How can I see my costs?
I have ended the session, but it does not turn off. What to do?
I have paid double. What now?
What are the costs for STROOMkast?
When do I pay tourist tax?
When will I receive my invoice?
Where can I find the rates?
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Problems
Direct debit failed and my account is blocked, what now?
Distance detection does not work, what now?
Forgot to end usage session, what happens now?
Forgot your password?
I cannot log in
None of the connections on a cabinet are working, what now?
The App does not work, what can I do?
The connection does not work, what is going wrong?
The connection keeps tripping, what now?
The protection has been triggered, what to do?
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