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How does it work?

1. Sign up

  • Register once for free via the website or app using the ‘Create account’ button.
  • Enter your details correctly.
  • Your data will only be used for STROOMkast.
  • During registration, your bank account will be verified via a €0.30 debit.
  • Choose a password and keep it safe.

2. Using a connection

  • Always log in via the app.
  • Select the desired connection.
  • Scan the QR code or enter the four-digit number to start a session.
  • You can also search for nearby connections in the app.
  • After selecting a connection, the applicable usage rates are shown.
  • You can only use the connection at times when the operator has granted permission.

3. Costs and payment

  • The app gives you an overview of all your details and invoices.
  • You pay no subscription fees.
  • Any usage costs are set by the owner and may vary.
  • The app shows your current consumption and any costs in real time.
  • After ending a session, the costs are collected automatically.
  • Any outstanding payment obligations will result in your account being blocked.

4. Unlocking the electric lock

  • Use the QR code scanner in the app and scan the door.
  • Or enter the lock number.
  • Then select “Start connection” and “Open” in the app.
  • The door is unlocked when the green light on the front is on.
  • Press firmly on the underside of the swing handle so it flips forward.
  • Turn the swing handle to unlock the door.

5. Troubleshooting

  • If the connection is not supplying power, first check whether it has been released for use.
  • STROOMkast communicates via mobile networks; during peak times it may take a moment for a request to be processed.
  • To reset the protection, press the “Restart connection” button in the app.
  • Leave the plug in the socket while restarting.
  • Make sure the cause of the fault has been resolved before you try again.

6. App not working

  • Make sure you have a data connection.
  • You must be logged in with a valid account.
  • Ensure that your location services (GPS) are turned on.
  • Check your settings in the app via menu → about → debug, and run the GPS check.